Client Stories


Southern California Gas Company

Southern California Gas Company (SoCalGas) is the largest natural gas distribution utility in the United States. Serving nearly 21 million customers across 20,000 square miles in the central and Southern California area, SoCalGas is a regulated subsidiary of Sempra Energy, a Fortune 500 energy services company based in San Diego, California.

Client History

Osceola’s relationship with SoCalGas began on a major process improvement project in 2008.  Having exceeded expectations on this first assignment, Osceola was offered a direct contract for the project’s next phase and has subsequently been awarded contract renewals each year. Over time, Osceola has also been engaged to provide software procurement and vendor management services, and has also developed solutions to help SoCalGas manage its fixed assets and advanced metering infrastructure (AMI).

Today, SoCalGas is one of Osceola's largest clients with Osceola providing program design, development, testing, training, change management and solution deployment skills and experience on a wide variety of initiatives.

Click Here to See Osceola Feature Page in SoCal Gas's Annual CPUC Report

Pacific Gas and Electric Company

Pacific Gas and Electric Company (PG&E), incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States.  Based in San Francisco, PG&E’s 20,000 employees carry out the primary business involving the transmission and delivery of natural gas and electricity and related services to approximately 15 million people throughout a 70,000-square- mile service area in northern and central California.

Client History

Osceola was first engaged at PG&E in 2006 to provide change management and benefits realization services on the Operations Integration initiative with PG&E’s Energy Delivery and Asset Management organizations. Since then, Osceola has supported a number of technology related initiatives providing consulting services both directly to PG&E and alongside Osceola services partners alike. 

In 2014, Osceola was selected to provide change management consulting services as part of PG&E’s Enterprise Change Management program that involved the establishment of a shared service delivery model for change management support across the PG&E enterprise. To this day, Osceola change management specialists continue to support this innovative initiative.


San Diego Gas & Electric

San Diego Gas & Electric (SDG&E) is a regulated public utility that provides energy services to 3.4 million people in San Diego and southern Orange counties in California. SDG&E’s service area spans over 4,100 square miles and encompasses over 1.4 million electric meters and 860,000 natural gas meters.

San Diego Gas & Electric (together with Southern California Gas Company) is part of Sempra Energy Utilities, a Fortune 500 energy services holding company whose subsidiaries go to make up one of the largest Utility companies in North America.

Client History

Osceola began its relationship with SDG&E in 2009 with a contract to resell enterprise software related to a major process improvement program.  Osceola was able to demonstrate its industry-focused capabilities and has since expanded its scope of services year after year based upon proven performance and a successful working relationship.

Today, Osceola is one of the leading diverse suppliers of management consulting and technology services to SDG&E, partnering on multiple engagements including OpEx 2020 (involving the implementation of software including ESRI GIS, SAP EAM, Telvent (Schneider) for Graphical Work Design and Click Software), Fixed Asset Management and SDG&E’s enterprise-wide Testing Center of Excellence.

SDG&E is also leveraging Osceola’s Technology Delivery Center for off-site, US-based application testing and GIS mapping business process support services.

Click Here to See Osceola Feature Page in SDG&E's Annual CPUC Report

Cal Water

California Water Service (Cal Water) is the third largest publicly traded water utility in the United States. Cal Water has six wholly owned subsidiaries operating in California, Washington, New Mexico, and Hawaii serving more than 509,000 customer connections and generating over $400 million in annual revenue.

Client History

Since 2015, Osceola has provided program/project management consulting expertise to support projects strategic to the C-suite at Cal Water. This includes Osceola’s work with the cross-functional drought response team to manage the needs of the program across water supply/demand operations, government/community relations, customer service, conservation and both public and internal communications to achieve Cal Water’s conservation goals.


Duke Energy

Duke is the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. Duke has approximately 57,500 megawatts of electric generating capacity in the Carolinas, the Midwest, and Florida - and natural gas distribution services in Ohio and Kentucky. Duke’s commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Client History

Osceola Consulting was engaged to provide specialized product and process expertise in the deployment of new energy sales and marketing programs for Duke’s retail energy group. Support included solution architecture as well as overall solution blueprint planning.



AECOM is one of the world’s leading engineering firms.  With annual revenues in excess of USD $19B and employing more than 95,000 people, AECOM provides design, consulting, construction, and management services to both public and private sector clients globally. 

Client History

Working directly for the CIO, Osceola Consulting was engaged to provide specialized solution architecture and planning services for AECOM Capital. As part of this engagement, Osceola consultants were responsible for confirming the business strategy, facilitating the definition of future business process and technology requirements, defining the overall future solution architecture and blueprint, and developing the implementation plan.


Honolulu Board of Water Supply

The Board of Water Supply(BWS) manages O'ahu's municipal water resources and distribution system.The BWS provides residents with safe and dependable water service at reasonable cost. Monies collected from water sales finance its operations and projects. As a semi-autonomous agency, the BWS is governed by a seven-member Board of Directors. Five members are appointed by the Mayor and approved by the City Council. The remaining two directors are the Director of the State Department of Transporation and the Chief Engineer of the City Department of Facility Maintenance.

The Board appoints the BWS Manager and Chief Engineer to supervise the agency's overall operations. The BWS maintains O'ahu's water resources and distribution system to meet the needs of customers now and in the future, despite growing restriction such as increasingly stricter drinking water regulations as well as community's growing demand for water.

Client History

Osceola Consulting was engaged to provide utilities Customer Information Systems (CIS) and industry specific Change Management leadership and services related to this multi-year design and implementation. Based on Oracle's Customer Care and Billing (CC&B) platform, Osceola also provided technical assistance and testing support as well as business-side functional support including testing, training, and operational support.


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