The Board of Water Supply(BWS) manages O'ahu's municipal water resources and distribution system.The BWS provides residents with safe and dependable water service at reasonable cost. Monies collected from water sales finance its operations and projects. As a semi-autonomous agency, the BWS is governed by a seven-member Board of Directors. Five members are appointed by the Mayor and approved by the City Council. The remaining two directors are the Director of the State Department of Transporation and the Chief Engineer of the City Department of Facility Maintenance.
The Board appoints the BWS Manager and Chief Engineer to supervise the agency's overall operations. The BWS maintains O'ahu's water resources and distribution system to meet the needs of customers now and in the future, despite growing restriction such as increasingly stricter drinking water regulations as well as community's growing demand for water.
Osceola Consulting was engaged to provide utilities Customer Information Systems (CIS) and industry specific Change Management leadership and services related to this multi-year design and implementation.
Based on Oracle's Customer Care and Billing (CC&B) platform, Osceola also provided technical assistance and testing support as well as business-side functional support including testing, training, and operational support.